Questionnaire
Introduction of our purpose of doing this questionnaire.
1. How long do you live/work here?
2. What does your normal day look like?
3. What do you think of the solar home system?
4. Could you do without your SHS?
5. Did you had access to electricity before the SHS?
6. Do you think you made the wrong choice with buying your SHS at FRES?
7. What is your service level?
8. During what time of the day do you use the battery the most?
9. What sort of equipment do you apply to the battery?
10. What electrical appliances do you use the most?
11. Is the battery large/powerful enough for your usage?
12. If not, do you think it is necessary to upgrade your service level?
13. Where is your battery located?
14. Can you show it to us? (Check its condition)
15. Have you ever changed its location?
16. Where is the solar panel located?
17. How old is the battery?
18. When was the last periodic check-up? (Check with FRES administration)
19. Are you satisfied with the way FRES helps you in terms of service?
20. If not, why? What could be done differently?
21. Have you ever had problems with the battery? Have you ever been without power?
22. If yes, did you call someone from the FRES company to fix it, or did you try to fix the problem yourself? How long did this take? (Check with FRES administration)
23. Was the problem resolved?
24. There will come somebody later this year to ask you some information. Would you mind?